Independent Hauler Agreement

Table of contents

• 0. Curbside-only service model
• 1. Independent contractor relationship
• 2. Eligibility
• 3. Vehicle, equipment & operating expenses
• 4. Helpers & additional workers
• 5. Insurance & legal compliance
• 6. Disposal, landfill & recycling fees
• 7. Job details & customer misrepresentation
• 8. No unauthorized customer charges
• 9. Customer property, damage & incidents
• 10. Injury, safety & workers' compensation
• 11. Prohibited & hazardous materials
• 12. Customer information & privacy
• 13. Customer contact & off-platform work
• 14. Acceptance, cancellations, no-shows & late arrivals
• 15. Completion requirements
• 16. Payouts & hauler earnings
• 17. Customer complaints & disputes
• 18. No authority to bind HaulHub
• 19. Suspension & termination
• 20. Confidentiality
• 21. Indemnification
• 22. Limitation of liability
• 23. Dispute resolution & governing law
• 24. Electronic acceptance & version control
• 25. Survival
• Exhibit A — Hauler Operating Standards
• Acceptance

0. Curbside-only service model

HaulHub operates as a curbside pickup marketplace. Standard HaulHub jobs are limited to items placed outside at the customer's designated curbside pickup location. Haulers are not required or authorized to enter a customer's residence, apartment, garage, shed, basement, attic, business, or other private structure to complete a standard HaulHub job.

• The customer is responsible for placing items outside and accessible before the scheduled pickup window.
• The Hauler is responsible for safely loading the accessible items from the designated pickup location.
• The Hauler shall not enter a home, garage, shed, apartment, or other structure for a standard HaulHub job.
• If items are not outside or accessible, if the job requires interior access, or if the scope materially differs from the booking, the Hauler must contact HaulHub before proceeding.
• The Hauler shall not independently negotiate, quote, collect payment for, or perform interior removal services with the customer on behalf of HaulHub.
• Interior removals, garage cleanouts, basement/attic cleanouts, stair carries, or other in-structure labor are not part of the standard HaulHub service model unless HaulHub expressly adds and enables such services in writing.

1. Independent contractor relationship

You are engaged as an independent contractor. Nothing in this agreement creates an employer-employee, partnership, joint venture, franchise, or agency relationship between you and HaulHub. You are not an agent of HaulHub and have no authority to bind HaulHub in any way.

• You are not entitled to employee benefits of any kind.
• HaulHub does not provide health insurance, workers' compensation, unemployment benefits, paid time off, retirement benefits, or other employee benefits unless legally required.
• You are solely responsible for your own federal, state, and local taxes, business licenses, and other business obligations.
• You control how you perform the physical work of each job, including your route, methods, timing within the scheduled window, and equipment.
• You may accept or decline any offered job and may work for other businesses and customers, subject to your confidentiality, customer privacy, non-solicitation, and non-circumvention obligations under this agreement.

No guaranteed work or earnings. HaulHub does not guarantee any minimum number of jobs, minimum hours, minimum earnings, or minimum compensation.

HaulHub maintains reasonable business, safety, customer-service, completion-verification, and quality standards that apply to all haulers using the platform. Those standards define what a completed job looks like on HaulHub; they do not control how you perform the physical work.

2. Eligibility

• Be 18 years or older and legally authorized to work in the United States.
• Hold a valid, unexpired driver's license issued by your home state, with no suspensions or revocations in the prior 24 months.
• Own or lease a pickup truck, cargo van, box truck, or trailer suitable for junk removal.
• Maintain current vehicle registration and active auto insurance meeting the minimums required by applicable law.
• Be able to comfortably lift and move 70+ pounds on your own on a routine basis, or otherwise arrange for a qualified helper.
• Have a working smartphone to receive job offers, communicate about jobs, and upload proof-of-completion photos.

3. Vehicle, equipment & operating expenses

You are responsible for providing and maintaining, at your own expense:

• Your truck, van, or other approved vehicle, and any trailer.
• Fuel, vehicle maintenance, tires, and repairs.
• Vehicle registration, licensing, and insurance.
• Roadside assistance and towing.
• Tools, tarps, straps, dollies, gloves, personal protective equipment, and any other equipment needed to safely perform jobs.

HaulHub is not responsible for vehicle breakdowns, fuel, repairs, maintenance, towing, equipment replacement, or any of your operating expenses. You must operate your vehicle safely and legally at all times.

HaulHub may restrict you from claiming or performing jobs if HaulHub reasonably believes your vehicle is unsafe, unsuitable for the job, improperly registered, uninsured, or otherwise unable to safely complete the work.

4. Helpers & additional workers

You may use a helper, assistant, employee, or subcontractor to perform physical work on a HaulHub job, subject to this agreement. If you do:

• You are solely responsible for that person's compensation, taxes, insurance, workers' compensation coverage (where applicable), conduct, and compliance with law.
• Your helper is not an employee, agent, or contractor of HaulHub.
• Your helper must follow applicable laws and HaulHub's safety and customer-facing rules while on a HaulHub job.
• You may not transfer or reassign an accepted HaulHub job to another person without HaulHub's approval.

HaulHub may require reasonable additional information or approval regarding your helpers where necessary for customer safety or legal compliance.

5. Insurance & legal compliance

You must maintain all insurance required by applicable law and any reasonable insurance requirements communicated to you in writing by HaulHub. You must provide proof of insurance when requested and promptly notify HaulHub if any required insurance is cancelled, suspended, materially reduced, or expires.

You are responsible for complying with all applicable federal, state, and local laws, including vehicle and transportation laws, disposal laws, environmental regulations, disposal-facility rules, and workplace safety requirements.

6. Disposal, landfill, transfer station & recycling fees

If a job produces disposal costs that are materially higher than a reasonable hauler would expect based on the booking (for example, hidden hazardous items or quantities well beyond what was booked), contact HaulHub before incurring the additional cost when reasonably possible. Any reimbursement or payout adjustment is discretionary, requires HaulHub's written pre-approval where practical, and requires itemized receipts.

The disposal-fee policy in this agreement must match the policy shown on the HaulHub website, in hauler onboarding, in job details, and in the payout system. If you see a conflict, treat this agreement as controlling and notify HaulHub.

7. Job details & customer misrepresentation

The customer-provided information in a booking may be incomplete or inaccurate. If the actual job differs materially from the booking — including more items than booked, larger items than described, additional items added by the customer, items located inside instead of curbside, stairs, long carry distances, difficult access, required disassembly, heavy labor, unsafe conditions, prohibited items, or any other material change — you must follow this process:

1. Identify the issue on arrival.
2. Document the issue with photos and a brief written note.
3. Contact HaulHub before performing work that is materially outside the original job scope, whenever reasonably possible.
4. Wait for HaulHub to review and issue a resolution (revised price, additional payout, partial completion, cancellation, or other instructions).
5. Proceed only as authorized by HaulHub.

You may not independently negotiate or collect additional charges from the customer unless expressly authorized by HaulHub in writing for that job.

8. No unauthorized customer charges

You may not, on a HaulHub job:

• Charge additional cash, or request Venmo, Cash App, Zelle, PayPal, or other direct payment.
• Add unauthorized fees or demand additional compensation.
• Misrepresent HaulHub pricing or tell the customer that HaulHub approved an amount when it did not.
• Make completion of the job conditional on any unauthorized payment.

All official job pricing must be handled through the HaulHub process. If HaulHub permits voluntary customer tips at any time, a voluntary tip freely offered by the customer after service is not an unauthorized job charge.

9. Customer property, damage & incidents

You must exercise reasonable care when accessing customer property and when moving, loading, transporting, or removing items. This includes reasonable care around walls, floors, doors, fences, driveways, vehicles, landscaping, buildings, and other customer property.

You must promptly report to HaulHub:

• Property damage.
• Customer, hauler, or third-party injury.
• Vehicle accidents or police involvement.
• Major customer disputes.
• Any other significant incident.

You must not conceal, minimize, falsify, or misrepresent any incident. When reasonably practical, document obvious pre-existing damage or hazardous conditions with photos before starting work.

10. Injury, safety & workers' compensation

You are solely responsible for determining and maintaining any insurance, workers' compensation coverage, occupational-accident coverage, or other legally required coverage that applies to you or to any worker you use. HaulHub does not provide workers' compensation or employee benefits to independent haulers except where legally required.

• Use reasonable safety practices and appropriate equipment.
• Avoid unsafe lifting practices; use a helper or decline when appropriate.
• Stop work when conditions create an unreasonable safety risk.
• Notify HaulHub of serious safety incidents.

You may refuse to perform any work that presents an unreasonable safety risk.

11. Prohibited & hazardous materials

You may not knowingly accept, transport, or dispose of materials that are illegal, hazardous, regulated, unsafe, or prohibited by applicable law, a disposal facility, or HaulHub policy. Examples include (without limitation):

• Explosives and ammunition.
• Flammables, gasoline, motor oil, solvents, and certain chemicals.
• Paint, propane tanks, and non-evacuated refrigerants.
• Medical waste, needles, and biohazardous materials.
• Asbestos and other materials requiring specialized disposal.

If you encounter a potentially prohibited or hazardous item:

1. Do not handle it unnecessarily.
2. Do not transport it unless legally permitted and expressly authorized.
3. Contact HaulHub for instructions.
4. Follow applicable laws and facility rules.

Customer descriptions may be incomplete or inaccurate. Use your own judgment and err on the side of refusing hazardous or unclear materials.

12. Customer information & privacy

Through the platform, you may access customer names, addresses, phone numbers, email addresses, property information, photos, and booking details. You may use customer information solely to complete the assigned job and communicate about that job.

You may not:

• Sell, share, or publish customer information.
• Use customer information for unrelated marketing or contact.
• Retain customer information longer than necessary to complete the job and satisfy your legal obligations.
• Post customer property photos online or on social media.
• Use customer information to build a personal customer list.

You must protect customer information using reasonable safeguards and promptly report any suspected unauthorized access or disclosure to HaulHub.

13. Customer contact & off-platform work

For 12 months after you access a customer's information through HaulHub, you may not intentionally circumvent HaulHub — directly or indirectly — including by:

• Offering direct future junk-removal services to a HaulHub customer you obtained through the platform.
• Providing your personal business information for the purpose of bypassing HaulHub.
• Offering a lower direct price to avoid the platform.
• Accepting direct payment for HaulHub-related work.
• Redirecting a HaulHub customer to an off-platform channel for the same or substantially similar work.

This restriction is intended to protect HaulHub's customer relationships and platform from intentional circumvention and is limited to what is enforceable under applicable law.

14. Job acceptance, cancellations, no-shows & late arrivals

Once you accept a job, you are expected to make reasonable efforts to complete it in the scheduled window. If you cannot, notify HaulHub as soon as reasonably possible so we can support the customer.

Vehicle breakdown, personal emergency, weather, unsafe conditions, customer no-show, and customer cancellation are all situations where you must communicate promptly. Repeated cancellations, no-shows, excessive lateness, or failure to communicate may result in a warning, temporary suspension, reduced access to job offers, or permanent deactivation, at HaulHub's reasonable discretion.

15. Completion requirements

To be eligible for payout, you may be required to submit:

• A completion confirmation.
• Before and after photos of the pickup area.
• Photos of removed items where applicable.
• Notes describing any issues encountered.
• Disposal documentation where applicable.

You must not submit false completion information, upload misleading photos, claim a job is complete when it is not, or falsify disposal information. HaulHub may review completion submissions before marking a job complete and before releasing payment, and may request additional information if a submission is missing or disputed.

16. Payouts & hauler earnings

Each job displays your payout (or the payout calculation) before you accept. Payouts become eligible after completion verification and are sent on our standard  schedule after a successful pickup via your chosen method (currently PayPal or Venmo). You are responsible for all taxes on your earnings, and HaulHub will issue tax forms as required by law.

HaulHub may withhold, delay, or adjust a payout as reasonably necessary to investigate fraud, false completion, customer disputes, unauthorized charges, damage claims, or other material violations. Any adjustment will be documented and communicated to you.

17. Customer complaints & disputes

You must cooperate reasonably with HaulHub investigations involving customer complaints, property damage, missing items, unauthorized charges, incomplete work, prohibited items, or customer disputes. HaulHub may request photos, written explanations, receipts, or additional documentation. You may not retaliate against or harass a customer who submits a complaint.

18. No authority to bind HaulHub

Unless expressly authorized in writing by HaulHub, you have no authority to:

• Sign contracts on behalf of HaulHub.
• Promise refunds, future services, pricing, or availability.
• Make representations on behalf of HaulHub.
• Incur expenses on behalf of HaulHub or create obligations for HaulHub.

19. Suspension & termination

Voluntary termination

You may stop participating in the HaulHub platform at any time.

Temporary suspension

HaulHub may temporarily restrict your access to job offers while it reviews an issue.

Permanent deactivation

HaulHub may permanently end your access to the platform. Immediate suspension or termination may be appropriate for fraud, theft, violence, threats, customer harassment, falsifying completion information, unauthorized charges, misuse of customer information, serious safety violations, repeated no-shows, repeated failure to complete jobs, illegal activity, or serious breach of this agreement. HaulHub will use reasonable discretion based on the circumstances. Termination does not eliminate obligations that by their nature should survive termination.

20. Confidentiality

Confidential information includes customer information, pricing, payouts, business processes, platform information, internal communications, and other non-public business information. You may use confidential information only for legitimate participation in the HaulHub platform and must protect it using reasonable safeguards.

21. Indemnification

To the fullest extent permitted by applicable law, you will defend, indemnify, and hold harmless HaulHub and its officers, employees, and contractors from and against third-party claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your negligence or willful misconduct, (b) your violation of law, (c) your breach of this agreement, (d) your vehicle operation, (e) the acts or omissions of your helpers, (f) unauthorized conduct on a HaulHub job, or (g) property damage or injury caused by you or your workers.

22. Limitation of liability

To the fullest extent permitted by applicable law, HaulHub will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits or lost earnings, arising out of or relating to this agreement or your use of the platform. Nothing in this section limits liability that cannot legally be limited.

23. Dispute resolution & governing law

This agreement is governed by the laws of the state designated by HaulHub in a written policy, without regard to conflict-of-laws principles. The parties will first attempt to resolve any dispute informally through good-faith discussions. If the dispute is not resolved, the parties may pursue mediation, arbitration, or court proceedings as permitted by applicable law and any written HaulHub dispute policy in effect at the time.

24. Electronic acceptance & version control

When you accept this agreement in the hauler dashboard, HaulHub records your hauler name, the acceptance date and time, the agreement version, and the effective date. If HaulHub materially updates this agreement, HaulHub will create a new version and may require you to affirmatively re-accept before you can claim new job opportunities. You can view the version you accepted in your dashboard at any time.

25. Survival

The following provisions survive termination to the extent applicable: confidentiality; customer data protections; non-solicitation and non-circumvention; payment obligations; indemnification; limitation of liability; dispute resolution; and any other provision that by its nature should continue.

Exhibit A — Hauler Operating Standards

These day-to-day operating standards apply to every HaulHub job. HaulHub may update this Exhibit from time to time. Continued participation in the platform after an update means you accept the updated standards.

1. How job opportunities work

HaulHub uses manual dispatch. Available jobs are offered to eligible haulers through the dashboard and by text. Automated dispatch is off by default.

2. How you accept a job

Review the items, photos, address, schedule, and payout, then claim in the dashboard. Only a signed hauler can claim a job.

3. How payout is displayed

Your payout for each job is displayed before you accept, along with the disposal-fee policy for that job.

4. Disposal fee policy

Disposal, landfill, transfer-station, and recycling fees are the hauler's responsibility unless HaulHub agrees in writing in advance (see Section 6).

5. Customer communication

Communicate promptly, professionally, and only about the job. No unrelated marketing or off-platform solicitation.

6. Arrival expectations

Arrive within the scheduled window in clean work attire. Text the customer when en route if your ETA changes.

7. If the customer is unavailable

Attempt reasonable contact (text and call). If items are curbside and clearly identified, complete the job and submit photos. If not, contact HaulHub for instructions.

8. If the job is materially different

Follow the process in Section 7. Do not renegotiate directly with the customer.

9. Prohibited materials

Follow Section 11. When in doubt, refuse and contact HaulHub.

10. Completion photo requirements

Upload clear before and after photos of the pickup area, plus photos of removed items where relevant.

11. Completion submission

Submit completion in the dashboard with notes on any issues. Do not mark a job complete until it actually is.

12. Cancellation process

If you cannot complete an accepted job, notify HaulHub as soon as reasonably possible with the reason and any relevant photos.

13. Incident reporting

Report property damage, injuries, accidents, police involvement, and major disputes immediately.

14. Unauthorized charges

No additional charges, cash, Venmo, Cash App, Zelle, or PayPal requests from customers on a HaulHub job.

15. Customer privacy

Use customer data solely to complete the assigned job. Do not post customer property photos publicly.

16. Safety expectations

Use reasonable safety practices. Stop work when conditions are unreasonably unsafe.

17. Hauler payment process

After a successful pickup and completion verification, HaulHub sends your payout via your chosen method (PayPal or Venmo) on our standard schedule.

Acceptance

You accept this agreement and Exhibit A electronically through the hauler dashboard by (a) checking the acceptance box, (b) typing your full legal name as an electronic signature, and (c) submitting the signing form. Your acceptance record includes your name, date, time, and the agreement version.

Read the acceptance statement carefully: "I have read and agree to the HaulHub Hauler Agreement and HaulHub Hauler Operating Standards."

Questions? Email support@haulhubjunkremoval.com.