Who this applies to
This policy covers everyone who provides a mobile number to HaulHub, whether you're a customer booking curbside junk removal or an independent hauler applying to run jobs in your area. By submitting your number through any HaulHub form — booking checkout, hauler application, contact page, or a direct request — you agree to receive the messages described below.
What kinds of texts we send
Depending on why you gave us your number, expect messages such as:
- Customers: booking confirmations, hauler arrival windows, "on the way" alerts, questions about item details or access, and short follow-ups after a completed pickup.
- Haulers: new job offers in your service area, claim confirmations, address and payout details, schedule reminders, and post-job status prompts.
- Everyone: account or verification messages, replies from our support team, and occasional service updates tied to an open booking or active hauler profile.
We do not sell your number, and we don't send marketing blasts to customers who haven't booked with us.
How often we message
Message frequency depends on your activity. A one-time customer might get three to five texts around a single pickup. An active hauler may receive multiple job offers per day when demand is high. There is no fixed cadence — we only message when there's real information to share.
Message and data rates
Standard message and data rates from your mobile carrier may apply. HaulHub does not charge you for texts, but your carrier's plan rules still do. If you're on a limited plan, review it before opting in.
Stopping messages at any time
You are always in control. To stop receiving HaulHub texts, reply STOP to any message we send. You'll get one final confirmation and then no further texts from that program. To start again, reply START or book a new pickup / re-activate your hauler profile.
Reply HELP for a quick response with contact info, or email us at support@haulhubjunkremoval.com any time.
Carriers and delivery
HaulHub sends texts through third-party messaging providers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your device, coverage, and carrier settings.
Privacy
Your mobile number and messaging history are handled under our Privacy Policy. We share your number with an assigned hauler (for customers) or with a customer (for haulers) only when it's necessary to complete a scheduled pickup. Numbers are never sold, rented, or shared with unrelated marketers.
Consent
By providing your mobile number and submitting any HaulHub form, you confirm that the number belongs to you (or that you have permission to use it) and you consent to receive text messaging from HaulHub consistent with this policy. Consent is not a condition of purchase — you can also reach us by email if you'd prefer not to receive texts.
Questions
For anything related to SMS on your account, email support@haulhubjunkremoval.com and we'll take care of it.